Terms and Conditions:
Booking Conditions and Cancellation Policy: We encourage our customers to purchase travel insurance to cover any unforeseen circumstances. Cancellations made over 60 days from the booking arrival date will incur an administration charge of 30% of the total booking fee. Cancellations made between 21- 60 days from the booking arrival date will incur a charge of 50% of the total booking fee. Cancellations under 20 days of the booking arrival date will incur a 100% cancellation fee. If you fail to arrive or leave before your scheduled departure date there will be no refund of the booking fee.
Arrival after 2pm. Departure – before 10am: At check in, guests agree for Blerick to record credit card and drivers licence details as security. Subject to availability a late checkout till 4pm can be organised – $40.00. Management has the right to withdraw this arrangement in the event that the Cottage becomes unavailable due to a new booking. The $40 will be refunded.
Complaints Policy: At Blerick we aim for customer satisfaction. Please express any concerns at time of stay. In the case of a complaint that is within our control, we will aim to rectify the situation immediately.
Dog Policy and Conditions: – $20 per stay per dog. (please do not bring dogs without pre arranging their visit with us) To be sure you have a happy and trouble free holiday with your dog at our property we wish to bring to your attention our Dog Policy. Guest’s dogs may have inside access to the cottages at the owner’s discretion. In consideration of others they must be kept off all soft furnishings and carpets. If dog hair is found on the carpet or any soft furnishing a $40.00 excess cleaning fee will be charged to the credit card. Dogs must be on a leash at all times whilst on our property. Dogs must not be left unattended in the cottage and must accompany guests when they leave our premises for day outings. Barking must be controlled at all times. Dogs need to be cleaned up after, if close to the house, cottage or general walking areas. On the property there are horses, alpacas, free range chickens and resident dogs and we ask you to consider their safety whilst your dog is around them. If excess cleaning is required or if it is necessary to repair any damage caused by your pet, this cost will be responsibility of the guest. We will accept no responsibility for any animal that may injure itself while staying on this property.
Breakages and Damage: Owners need to be notified of breakages and accidental damage. If deemed necessary the guests will be charged for replacement, repair or insurance excess.